About insurance and Covid-19
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ERSM’s customer app is launched

These days of confinement, in order to facilitate the contact channels between customers and ERSM, we have launched the new ERSM app for smartphones. Any of our clients can download the app and consult their policies.

The app allows you to consult policies in the name of the policyholder and/or insured, request a duplicate policy, pay an outstanding bill, consult receipts, consult open claims, report a claim and request roadside assistance in the event of an incident with the vehicle.

Here are a couple of procedures that may be useful for the app:

How to access the app

The app has versions for IOS (iPhone) and Android.

For Android: https://play.google.com/store/apps/details?id=com.rsm.correduria

For IOS: https://apps.apple.com/es/app/rsm-seguros/id1283115979

The customer must download the app. Login with your email that we have registered in our database. And to get the password, simply do ‘retrieve password’ and you will receive it in the email we have on record.

How to manage someone else’s policies on my app user

The app allows you to view and manage the policies of another policyholder or insured. This is practical if, for example, one member of a couple wants to be able to have their policies and those of their spouse in the app. Or if an employer wants to see the policies of two or three companies in the same app user. However, for groups of companies (with many policyholders and different CIFs) it is not recommended. That’s what the Virtual Office is for.

Below, we explain how to manage another policyholder’s policies in your app user:

  1. Log in to the app and in the main menu (top left corner), select the submenu «Track other customers».
  2. Select the «Sent» tab and click on the «Send a request» button.
  3. Enter the NIF/CIF of the policyholder/insured whose policies and documents you want to view in the app.

Once the request has been sent, you must log out of the app (log out) and log in with the other person’s username (CIF) and password.

Once you have logged into the APP with the other person’s username, go to the «Track other customers» submenu, and accept the request. From that moment on, you will be able to view your company’s policies from the app with your username.

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